Why does Aliexpress not work on the phone: the main reasons and problems, what to do?

Why an online store Aliexpress Doesn't work in the application from the phone? About the reasons and what to do is described in the article.

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Many applications do not open from time to time. But when the application does not work Aliexpress - This is doubly unpleasant for many people. Indeed, in such an online store it is convenient to buy things and various household items. And if something urgently needs and I want to order, but the application does not work, then it is very upset.

Read on our website in another article information on the topic: "English version of Aliexpress". You will learn about features and how the English version is different Aliexpress From Russian.

From this article below you will find out what to do if the application does not work on the phone Aliexpress. We will talk about different ways to eliminate the problem. Read further.

Aliexpress does not work from the phone: the main problems, reasons

To make purchases in this Chinese online store, you need to know how to register. Read in another article on our website about the first order for Aliexpress. You will find advice and how to make an order step by step.

Buying via the Internet has long been not something supernatural. Moreover, in some cases it is much easier to order the necessary product for Aliexpressthan spending time going to shops and choosing. All the necessary positions on the site have a lower cost than in real retail trade - this is always profitable.

Make a successful purchase for " Aliexpress»You can both from a computer or laptop, and from a mobile device. To do this, just install the appropriate application. But practice shows that owners of smartphones on Android face malfunctions much more often than users iOS. Why can Alik work? These are the reasons and the main problems when Aliexpress does not work from the phone:

Outdated version - Each application on the smartphone periodically needs to be updated so that it works correctly. They are guided, as a rule, on the latest version.
Engineering works - This is possible on any site. In this case, nothing depends on the user and his phone. It remains only to wait until " Aliexpress»Will work again.
Cut the cache - Most applications (including Alik) save their files. That is why, if the application slows down or flies away, it is worthwhile to clean the cache. To do this, go to the settings, after to the application, select "Ali" And tap "Clear cache".
Lack of Internet - In some cases, not only “Alik”, but also other sites does not open. There are many reasons: the lack of a signal, problems from the provider, the traffic provided at the tariff of megabytes ended. Naturally, if there is no connection with the Internet, then not a single site will open.
"Android" lags -For some reason, the new version of Alika is very problematic in the case of "Android". Therefore, malfunctions can occur, even if a new application is installed, the smartphone is not cluttered and there is an excellent connection with the Internet.

Now let's talk about how to eliminate problems. Read further.

Why does Aliexpress not work on the phone: what to do?

Has the last day of discount on the desired vacuum cleaner or smart watch has come? Do you frantically grab a smartphone and are trying to place an order, but something goes wrong? In fact, there is a way out of almost any situation. What needs to be done if Aliexpress Doesn't it work on the phone? Here are some tips:

We check the updates, download the new version of the application - As a rule, this happens very quickly. In some cases, it is the installation of the latest version that solves the problem.
We study news on the site - Usually information about technical work is provided to users. This will be indicated.
Do not forget about possible malfunctions during seasonal discounts and sales. Indeed, at this time too many users from around the world are online and is trying to make a purchase. Try to go to the application again and again. Perhaps you are lucky.
Clean the cache - this can be done by opening the settings of the smartphone and going to the section "Applications". Choose "Aliexpress - clear the cache". If this is done, then the program will not hang and fly out.

If nothing helps, then you need to contact the support service. How to do this, read on.

AliExpress support service in Russia, if the application does not work

Since a large number of Russians make profitable purchases on " Aliexpress", You should know how to contact technical support. The need for contact arises in such cases:

Registration problems on the site.
The nuances of the transaction - you need to return or exchange the goods, the user has encountered fraud, etc.

Many people think that Aliexpress there is Call Center. In fact, the number +7 (985) 289-50-00 belongs show-Rum platform in Moscow And the technical support of the Chinese online store does not apply. That is why it is better to contact in support directly on the site, in online chat. How to do this? How and where to contact if you need a support service Aliexpress In Russia, if the application does not work? Here's the instruction:

AliExpress support service in Russia-click on an online service

We find item in the upper menu of the site "Help".
Click on the link "Support".
After you are reduced to the page "Buyer Service"Click "Online service" Or online chat.
The bot window opens "Eve"to whom you can ask an interest question.

But artificial intelligence can not always solve the situation. That is why it is preferable to correspond with a living operator. Recently, users have invented such an effective method:

You need to go to "Eve" And introduce "keyword"who will translate to contact with a living person. For example: "deception", "False", "Prosecutor's Office", "COURT" (excellent word, translates from 1 time to a living operator).
The main thing is that the button jumps out below Start a chat with an operator ". We click on it and describe our problem.

For the English version of the site there is this way:

We go to your personal account, click the link " Go to Global Site (English) " (right, above).
We go into the chat, enter the word "LiveChat_Link".
We communicate with the operator.

To contact the technical support from the smartphone, you need:

Open the application, go to the tab " My profile».
Select a item "Support".
We scroll through quick answers and Eve, choose "Online Service".
Eve can be disabled. And select item "Start a chat with a living operator."

Important:If you write in Russian, then a Russian -speaking operator will communicate with you. To solve the problems faster, an English -language employee is desirable. That is why you should not chase the convenience. It is best to write in a chat in English (even if you don't know it very well). Use online translator in Yandex.

As practice shows, the problems described in English are solved much faster. That's all - pleasant purchases!