Is it possible and how to leave a complaint against the seller about Aliexpress? Why open a dispute before sending a complaint about Aliexpress?

From this article you will learn how to leave a complaint about the seller Aliexpress.

Content

Although " Aliexpress»Is a proven trading platform, there is a percentage of cases when a buyer can and should leave a complaint about an unscrupulous seller. The fact is that not all sellers are responsible, scammers come across.

Read on our website in another article information on the topic: "English version of Aliexpress". You will learn about features and how the English version is different Aliexpress From Russian.

How to write a complaint about the seller in Aliexpress? Why open a dispute? What are the reasons to complain? Look for answers to these and other questions in the article below. Read further.

Complaints of the seller Aliexpress: What are the reasons?

To make purchases in this Chinese online store, you need to know how to register. Read in another article on our website about the first order for Aliexpress. You will find advice and how to make an order step by step.

If you are on Aliexpress An irresponsible seller or fraudster came across, then you need to file a complaint. What other reasons can be for this? In what cases this happens:

The seller sent a defective product and refuses to exchange it.
Other cases when the seller misled the buyer regarding the quality of the goods.
Intellectual property rights (for copyright holders) were violated.
Other violations were committed.
The buyer is not satisfied with the outcome of the dispute and the decision of the commission.
Trade of prohibited goods.
Violation of the rules of work on AliExpress.
Manipulations with prices and categories of goods sold.

The complaint sent to the resource administration is considered the most effective way aimed at restoring justice, declare their rights, and notify the seller’s deception. However, in order for the outcome to be in favor of the buyer, one should clearly describe the problem and provide evidence of unscrupulous activities. Read further.

What is the difference between the dispute from the complaint about Aliexpress?

Read in another article on our website on the topic: "How to open a dispute on Aliexpress?". You will also learn how to write in technical support Aliexpress.

You should not confuse the complaint and dispute. How these two concepts differ in Aliexpress?

During 15 days After receiving the parcel, the buyer has the right to return the low -quality product and get his funds back.
If a compromise between the participants in the dispute was not found, there is a special commission to resolve such issues.
The decision made by her is not subject to appeal.
However, today the buyer may even file a complaint if he was not arranged by the amount of compensation for the defective goods.
The complaint is a certain warning in the support service that a fraudster was operating on the site.
You can complain to both a private trader and a store. It all depends on the content that the buyer will provide. The commission should have no doubt that a person was really deceived.
Another difference between the dispute and the complaint is that thanks to him, the seller and the buyer can, nevertheless, resolve their differences and reach consensus.

In this case, the complaint is no longer required. It makes sense to make it if the seller ignores appeals and does not want to contact a person, in relation to which he entered unlawfully. Therefore, the departure of the complaint is recommended as the final, final step from the buyer.

Why open a dispute before sending a complaint about Aliexpress?

The dispute should be opened when within 15 days After receiving the goods, the buyer discovered a malfunction and a non -compliance of the quality of the declared. A dispute is a narrower form of a complaint, it does not always work. Why still should open a dispute before sending a complaint about Aliexpress?

Before sending a complaint, you should try to achieve the truth by opening a dispute.
Often, minor misunderstandings arise between the parties, most of which are solved through ordinary correspondence, without involving a commission.
Since the complaint serves as a more serious appeal, the buyer is obliged to provide evidence of fraud. The commission may block the buyer’s account if he has provided incorrect data or tried to mislead experts.

Of course, in such cases, nothing threatens the seller. No one will return the funds to the buyer. We can say that a complaint is a continuation of the dispute. If the latter gives nothing, the buyer goes to more decisive measures.

In the case of a complaint, the issue is considered already at a more serious, official level. However, it always has consequences. Therefore, you do not need to make it on trifles if no deception happened, and the buyer just did not like something in the seller.

How to file a complaint against the seller of Aliexpress?

First open the dispute, then file a complaint

To do it is simple. How to file a complaint against the seller on Aliexpress? Here's the instruction:

In the upper right corner of the main page, select the button "Help".
In the window opened, click "Make a complaint".
The system will offer an option: a complaint or a dispute. If you are interested in the complaint, we click "Submit a Complaint". We follow further instructions.

AT 99% Cases of complaints are considered in the shortest possible time.

How to file a complaint against the seller to the administration on Aliexpress, if the dispute is already closed?

It often happens that the buyer does not suit the result of the dispute. That is why he can appeal to the administration with a further complaint. How to apply for a seller in the administration on Aliexpress, if the dispute is already closed? For this you need:

Go to the details of the dispute.
Activate the link for filing a complaint.
Determine the category - the buyer may be dissatisfied with the decision of the commission or the quality of support.

Describe the essence of the problem (preferably in English). Volume: 1000 characters.
Send a request for the commission.

As a rule, the appeal is considered within 15 working days. The final verdict will be sent to the buyer's e -mail. If the commission takes its side, then funds will be returned to the account.

Compensation in the form of Ali coupons is also possible. They may appear in your personal account within 5 days. You can use them 2 months. But if the purchase was made using a coupon, then only money will be returned. The cost of the coupon itself does not compensate for.

If the decision of the complaint is negative, the buyer will remain with nothing. He can leave a negative review about the activities of the commission and again draw attention to his problem. However, this option is also not a guarantee that the requirements of the buyer will satisfy.

Is it possible and how to complain about the store in Aliexpress?

Improve to store in Aliexpress It is possible in various ways: through the opening of the dispute or through the complaint of the administration. The second option is more effective. But we need good evidence that confirm that the seller violates the conditions of the site.

So, first we open the section "My Aliexpress" In your personal account. We activate the complaint control point. We note the reason:

Copyright violation
Forbidden goods
Violation of trade rules
Fraud associated with the price of goods
Spam and so on

To speed up the process, you should write to the support service in English and indicate the track-number of goods, give a link to the store, photo and video clearance. If the buyer knows Chinese more or less sane, you can make an appeal on it.

In cases where knowledge of languages \u200b\u200bleaves much to be desired, it is recommended to use online translator. However, it should be remembered that after such programs the text has to be edited. If you do not bring it to the read -out form, then the commission will not receive the necessary information and may think that the buyer wants to mislead it.

The presentation of a dispute or complaint does not mean that the requirements of the buyer in 100% of cases will be satisfied.
It all depends on a sufficient evidence base and how clear a person describes his problem in a foreign language.
After all, there are often cases when representatives of Ali simply do not understand the tongue -tied user's contact, which is distorted 90% words.
It is recommended to explain correctly constructed, simple sentences without figurative meaning.

It is not recommended to describe the problem in the complaint in Russian. After all, as practice shows, such appeals are processed longer and almost never dares in favor of the consumer. Good luck!