How to register on the iherb website and make the first order: step -by -step instructions for beginners. How long does it take to order with iherb? What is the minimum order for iHerb for free delivery?

In this article, we will talk about how to correctly pass the registration in the popular iHerb online store and place the first order.

Content

Assortment of Internet sites iherb To date, it is popular with buyers from around the world. This is due to the fact that the assortment presents high -quality natural products, which include no artificial additives. The site interface for placing an order looks simple and understandable, but beginners always have questions. In our article, we will figure out how to correctly pass the registration on the site and make the first purchase.

How to register on the iHerb website: step -by -step instructions

Each user before ordering on iherb, must be registered. This is a prerequisite. As a result, the client receives a personal account where he can see all his discounts and orders.

The very first thing to do when entering the site is to choose your country, interface language and payment currency. The whereabouts usually do not have to be chosen, since the online store determines it automatically. Basically, the language is also determined automatically, but in some cases you have to choose it manually.

The site’s native currency is the dollar. So it is recommended to choose it for payment. This is due to the fact that iherb Converts the currency at its discretion. Moreover, the result does not always coincide with the current course.

So, now you can proceed directly to the registration process:

At the top right find the button "To come in" and click on it
Choose on the new page "Create an account"
In the new window, a small form for filling will open. In it, indicate your phone number and email address

You also need to choose the country. It automatically is defined as the United States. Click on the button and find Russia
After that, click on the button "Proceed"
Now come up with a reliable password for your personal account and accept the conditions for using the site
The last step of registration is clicking on "Create an account"

Now you have an iherb account. You can start placing an order.

How to place an order for iHerb: step -by -step instructions

Order on iherb The goods you like are quite simple. Before plunging completely into the catalog, we recommend that you see sections on a site where there are always many discounts:

Trial goods
Brands of the week
Sales

In some of the sections, discounts can reach up to 60%. To get the maximum benefit from the order, it is recommended to visit these sections more often.

There are also popular goods for different countries on the site. Do not miss the fact that "Popular today". These goods are displayed on the main page. These are the most popular of all over the past day. Often, food additives and vitamins get there.

In chapter "Popular" Usually contains such goods that are bought stably. Here you can even see what is relevant among residents of other countries or choose the right section from the list. This system allows you to understand even without reviews which products are better to buy in the first place.

There are several more interesting sections that should not be ignored:

New items. All those products that previously at iherb did not have
Sentence. As a rule, the site analyzes the user's orders and then offers him things from the corresponding sections

Such a division into categories allows you to find the necessary goods and order them with maximum benefit. You can also look for certain brands, view ratings and change the currency.

When the right product is found, you need to add it to the basket. To do this, click on the corresponding button. If you choose from the list, then when hiring the picture, the corresponding button appears.

On the iherb There is an opportunity to order product samples. No online store is currently such an opportunity. They can be included in the general order. In this section, goods are offered with discounts up to 90%, but it is important to know that in one order there cannot be more than two probes. Moreover, these are not small probes at a time, but two full -fledged products simply with a minimum cost.

When the order is assembled from you, go to your basket. Here you can already start choosing a delivery and payment method. Let's discuss these two points in more detail.

How to choose delivery to iHerb: delivery methods

So, to order on iHerb after collecting goods in the basket, you need to configure delivery. To do this, scroll down the list with the list. You will need to indicate in a special form to the country, mail, region, city and home address. This will not only understand where to deliver the parcel, but also determine the available delivery methods. In the appropriate field, be sure to enter your name. They should be real because the issuance of parcels is carried out according to the passport.

For users from Russia, several delivery methods are available:

Boxberry (Boxberry)
Pony Express Pony
DHL

Most buyers prefer to choose the first delivery option. In this case, if the purchase will cost more than $ 60, and the weight will be less than five kilograms, then the goods will be delivered free of charge before the delivery point. Pony express has similar conditions, but it is present only in large cities. If there is no delivery of these methods in your city, then the best option would be to deliver through Russian Post. The price will be a little more expensive, but the delivery will be safe.

Do I need to indicate passport data on IHERB for delivery?

Many buyers, when they want to order for the first time on iherb, are faced with the fact that the system asks for passport data. And then the question arises - why are they needed at all?

In fact, the passport data is required to apply for goods in the mail. You can not worry that the data will come to third parties, since they are reliably protected. The main thing is to fill them without errors. Then the delivery will pass without any problems.

How to pay for an order for iHerb: payment methods

After you will decide on the delivery method to order iherb, you need to choose a payment method. To date, payment is possible only from a bank card. So, the Visa, Mastecard, American Express, Unionpay, JCB or Maestro.

Choose your payment system in the appropriate window, specify completely the card number, its validity, its name on it and the security code on the back of three digits.

If suddenly it turns out that there is not enough funds on the card, then the payment will not pass. Other reasons are possible. In this case, you will receive a letter by e -mail that payment is expected. To pay for the purchase, follow the link from this letter and complete the order. You don't need to do a new one! Moreover, if you begin to decorate it, then your discount will not work, because the system will perceive the order as the second.

Now it remains only to complete the place of the order. To do this, check all the data you specified and the total amount. After that, click "Place an order".

How to track the order for iHerb by order number?

After the question of ordering on iherb It has already been exhausted and the purchase has been made, the following question arises - about tracking the parcel. In fact, there is no tracking at the order number on the site, but after sending, a track number is provided, which allows you to follow the path of the parcel.

The easiest way to track is through your personal account:

How long does it take to order with iherb?

Many are interested not only in how to order on iherbbut how much time the package is delivered. At this online store, the assembly and delivery can occupy from two hours to two days. Only then the parcel is transferred to the shipment. At the same time, during holidays, the assembly may drag on.

When the package is sent, you will receive a letter to e -mail, which will transfer all the ordered things and approximate periods of the order. In Russia, orders are left for about one to three weeks. It all depends on your remoteness. As soon as the goods come to the point of delivery or the courier receives it in hand, you will receive the appropriate message to the phone.

Are there taxes and duties when ordering with iherb?

So, to order on iherb, no additional duties are required. At the same time, parcels can really be taxed. The fact is that there is a certain limit for the delivery of parcels from abroad. And since iherb -This is still not a Russian store, then the relevant rules apply for it. Duties are taxed parcels with a cost of more than 200 euros or weight more than 31 kilograms.

At the same time, the site system itself is arranged in such a way that it will not allow you to place an order for more than 200 dollars. It is also important that all prohibited goods, such as raw seeds, nuts and much more are not available to order. This nuance was provided after the site has undergone a number of locks in 2020.

What is the minimum order for iHerb for free delivery?

To order on iherb With free delivery, you need to know what amount the order should have, so that you do not have to pay for it. As a rule, already with an amount of $ 40, one of the postal services becomes free.

The order with iherb did not come - what to do?

If you order on iherb goods, then they should come within one to three weeks. However, if you passed more time, but you never received the goods, then most likely the problem is that when ordering, the delivery of Global Mail by DHL or a regular air heater was selected by the local postal service. There is also such a situation that Russian Post has been delivering goods for a long time.

In such a situation, expect three months from the date of sending. The fact is that this is the deadline for delivery. If the goods are not received, contact the support service. Then you will be returned to the money spent, and for delivery too.

To send a complaint go to the section "Orders". Near your purchase, which was not delivered, select the compensation if the button is available
A small drop -down menu will open. There, indicate that the problem arose with all the goods in the order. And in the next menu click "Lost orders and requests"
Here write your data. The theme of the letter and the number will be filled automatically. In the message entry field, describe what happened and click on the button "Send"

It also happens that there are no compensation buttons near the order. In this case, contact the email of the support service russia@iherb.com.

How to cancel or change the order for iHerb?

After you decide to order on iherb Things and paid them, there may be a need to add new things or complete cancellation of the order.

First, let's talk about cancellation. It is carried out on the following conditions:

Cancel is possible for subsequent adjustment. You can add some new products
Or complete cancellation. In this case, you will have to collect the basket on your own

Many are interested in the deadlines for the return. In this case, it is important to understand that at the time of payment, money is not written off from the card immediately. The amount is simply blocked in the account. In fact, the write -off passes after shipping the parcel for sending. Thus, when the order is canceled before sending it, the online store cannot confirm it and the money remains blocked without the possibility of return.

So, a refund is possible only if the store confirms the purchase and the money is unlocked. The second option - confirmation is not sent, and the funds themselves are unlocked in a month. Then they will return to the buyer.

The cancellation of the purchase is carried out as follows:

Take your personal account on your personal account iherb
Next, click on "Stories"

Find the purchase that you plan to cancel and select "Change"
You will load a page where it remains only to choose the right option and click on "Cancel"

There is another button - "Change the position of the order". It is displayed on the same page. In this case, it is allowed to change the amount of goods in the package - to reduce or vice versa, increase.

Please note that it is allowed to adjust the order only while the purchase is still processed and is in the appropriate status. If it has changed to "Performance", then you will have to completely cancel the order.

In addition, when the order canceled, all the discounts used do not return to it. You can try to return them by contacting the technical support of the site.