How to send a video to the seller to Aliexpress and add to the dispute as evidence?

Purchases on Aliexpress Not always successful. To return the money for poor -quality goods, you need to open a dispute. The video will become a significant proof of your innocence.

When can I open an dispute on Aliexpress?

Important: if you want to make a purchase for Aliexpressbut you don't know how to do it our article “The first order for Aliexpress. How to make an order for Aliexpress step by step? " It will help you understand the intricacies of the order. It describes in detail how to order a product, how to pay, track the parcel. You can also use instructions for beginners on the official website Aliexpress.

So, you ordered the goods, safely waited for delivery, opened a package (box), and there is not quite what you were waiting - do not rush to confirm the receipt of the goods in your personal account.

If the product does not correspond to expectations, you can open a dispute and return the money.

Open the dispute on Aliexpress it is possible in such cases:

• The goods did not come
• The goods have a marriage
• Differences in color, size from the parameters indicated by the seller

You can demand a complete return of funds or partial. You must also indicate whether you intend to return the goods to the seller back.

Important: Keep in mind that the postal expenses when returning the parcel will have to take on. Therefore, sometimes it is more advisable to agree on partial compensation for the amount of money. If the product has a marriage and is unsuitable for use, you can safely require 100% compensation without returning the goods to the seller.

When opening a dispute, do not forget to describe the reason. The message should be written in generally accepted English, since an automatic translator does not always correctly determine Russian words when translating into Chinese.

To figure out how to open a dispute on AliexpressWe suggest watching a video on this topic.

Video: How to open a dispute on Aliexpress?

How to make a video for Aliexpress?

If with the addition of a photo to a dispute there is usually no problem, then applying the video is not as simple as it might seem at first glance.

First of all, it is necessary competently and clearly shoot the video:

1. The goods, marriage and other important components of the dispute should be clearly visible.
2. The video can be shot for any device available to you: a camera on a phone, laptop, tablet, camera.
3. The goods should be in the frame constantly so that there is no suspicion that you are engaged in fraud and want to deliberately deceive the seller and service Aliexpress.
4. You need to start video from the moment the packaging is opened, since there are times when a person spoils the goods himself. For example, he cut a thing with scissors, trying to open the package.
5. The video can be shot in different formats: MP4, MPEG, AVI, MOV, MPV.
6. The size of the video cannot exceed 500 MB.

Important: if you expect an expensive parcel with Aliexpress, it is better to play it safe and start video from the moment the parcel is opened.

How to upload a video to Aliexpress in a dispute?

Website Aliexpressit will improve every day, but nevertheless you can encounter a site’s shortcomings. One of these flaws is the ability to attach a video.

You can attach a video to 500 MB. Many users are faced with difficulties in downloading video.

But there is a way out - you can download the video to a third -party resource and attach a link in the description to the dispute.

Here the most interesting begins: then buyers have difficulties with downloading rollers; That seller claims that this site is blocked in his country. Buyers often make a mistake by uploading a video on YouTube. In some countries, this resource is not available and the seller will not be able to watch the video. Googldisk also does not work in China.

Important: Mediafire - Anglola site, which users most often use to attach a video in a dispute.

You can also download the video on yandex.disk, dropbox.

Consider how to attach a video on yandex.disk:

Important: Yandexdis is a repository of your files. It is convenient to use this repository not only for the ability to attach a video for a dispute on Aliexpress, but just for storing personal photos and videos in order to save memory on a phone or computer.

If you still do not have an account on Yandexdsk, you will need to create it.

Click " Bring a new login"Or use the existing one. In this case, we will start a new one.

Enter personal data.

After the confirmation that comes to the specified phone number, the account is activated. The system will invite you to install Yandexdis on your computer, you can agree or close this window.

In the upper right corner you will see the “download” button, click on it.

Then select the file in your computer that you need to download. The load will begin.

After the load ends, the file will appear in the list. Choose it by setting a checkmark. Thus, the file will be displayed on the right side. Click "Copy the link." Ready!

How to send a video to the seller to Aliexpress?

To send a video to the seller, insert the link in the description to the dispute. Be sure to write that you apply a video with a review of the goods. Otherwise, your link may simply be ignored by the seller and service Aliexpress.

The video on Aliexpress in the dispute is not downloaded: what to do?

Buyers often face difficulties when downloading a video on Aliexpress. In this case, it is worth opening the site in another browser and try to download the video again. As a rule, this technique is triggered.

Another reason why the video does not upload may be the file size.

Do not forget that the size should not exceed 500 MB. If your video is more than 500 MB, you can adjust it to another format and thus reduce the file volume. However, the quality may suffer, which can affect the outcome of the dispute.

It is more convenient and easier to use cloud storages. However, in this case, you can encounter troubles. Some sites can be paid or blocked for sellers Aliexpressor the seller will be forced to download the video for a long time.

Each situation is individual, you need to try different options.

Website Aliexpress It is constantly developing, so it is quite possible that in the near future the limit on the size of the video will be shot. If you have stories related to disputes and video on AliexpressShare them with us.

Video: How to send a video to the seller Aliexpress?