In the article you will learn how to make a return of goods in the Wildberries online store, if it has not suited you or the quality does not meet the standards.
Content
- VILDBERIZ - Return of goods: Conditions
- VILDBERRIZ - Return of goods: Dates
- VILDBERRIZ - return of the goods before payment and after payment
- How to issue a return of things to Weildberris: a refund application
- Returning points for goods to Weildberris
- How to return the money for returning the goods?
- VILDBERRIZ - Return of Product: Reviews
- Video: Return of goods to online stores
Shop online Wildberry For more than ten years, has been known in the network market not only in Russia, but also of other countries. Here you can order almost everything: from clothing, ending with home goods, paintings, children's toys, electronics. But sometimes unpleasant circumstances happen when the purchased goods are not suitable or does not meet your requirements. In this case, you have the right to make a return. In what way and how the process goes, see further.
VILDBERIZ - Return of goods: Conditions
Many customers of online stores, including the portal Wildberries, at least once, but collided when the goods come not the same as in the picture or defective. As a rule, due to the fact that buyers do not know about their rights, they do not even try to make a return. They refer to various reasons and let the case on a gear. But refusing a poor -quality product is not so difficult.
Read at what conditions you have the right to return An unhust thing:
- The color of the product differs from the image on the site of the online store
- Clothing, shoes did not fit in size, style, length, etc.
- The equipment of the resulting product does not correspond to the description on Wildberries
- The product turned out to be defective.
IMPORTANT: Employees of the online store have the right not to take the goods back, if it was already worn, in cases where there are no stickers, there is not enough any part in the configuration.
What products not subject to return:
- You can not return the products of medical destruction, medicine.
- Products intended for personal hygiene.
- Cosmetics, perfumery.
- Textiles, building materials, products that are sold for metering.
- Lower linen, golfs, socks, etc.
- Dishes made of polymer materials.
- Chemicals, household chemicals.
- Furniture products.
- Jewelry products.
- Autotics, crafts.
- Technical products that have a warranty period. Here are ranked (hours, electrical musical instruments, phones, etc.).
- Various weapons.
- Plants, products from Zoomir, animals.
- Typographic publications.
VILDBERRIZ - Return of goods: Dates
Each online store has the right to choose. During what time the client can make a refund. It is allowed to return the thing to the unremarkable thing in twenty one -day period to Valdberris. And the money is returned to the buyer in 5-7 days.
VILDBERRIZ - return of the goods before payment and after payment
If you place an order by courier delivery of the store, then you can simply not take the goods that you didn’t suit you. In cases where you have already paid for the purchase, you will need to provide the following documents for a return:
- Bank details if you return to a bank card
- Passport data (series, number, name)
- Refund application
- Confirming checks on the payment of the purchase.
IMPORTANT: If you have a personal account in your personal account, then you can return the money to it. And then bring it to the card or again spend on the purchase of a new purchase in the store.
How to issue a return of things to Weildberris: a refund application
An application for a refund is required only if the product was delivered by the courier. It will be enough for you to fill out the form and put your signature. If you were delivered to a delivery service in Russia, then it is not difficult to return it. It is enough in your personal account on the portal of the online store to make the following:
- Go to the section - My wardrobe
- Find your purchase there and clat - Return
- Then you need to determine the reason for the return
- Indicate where to return the money, on what account
- Write an address and date when the courier can drive up to you for goods.
Read more about the return of the goods by link on this page of the site.
Returning points for goods to Weildberris
In special shipment terms purchases on Wildberries You can not only come, measure, get a parcel, but also make a return of the wrong thing. You will find the location of this organization in your city on the official portal of the online store.
How to return the money for returning the goods?
If you have chosen the return of the purchase and at the same time issued the return delivery of the product by courier, then you will have to pay you at the amount of 200 rubles. In addition, shipping by other types of transport companies is also paid by the client if the thing has not come up or does not correspond to the size. The store pays for the transportation of goods only in cases where it turned out to be defective or does not correspond to the equipment description on the site.
There are several ways to receive their funds for the returned goods back.
- Cash Calculation by a courier service or at a pick -up point
- Transfer to plastic card
- Postal transfer.
As mentioned earlier, you can issue a refund through your personal account on the website of the online store. Or write a statement at the self-esteem point of the online store or contact with support Service Wildberries convenient method. There, polite consultants will tell you all ways to solve the problem.
VILDBERRIZ - Return of Product: Reviews
Customer reviews vary. There are regular buyers who are satisfied with the work of this portal, and there are also disappointed.
Olga:
I bought a dress in a store. It did not fit in size. She made a return through a pickup point. Instead of the stated seven days, ten days had to be expected.
Marina, 29 years old:
I called a courier about the return of defective shoes. He arrived without forms. I wrote a statement myself in free form. Nothing terrible happened - the money came to my account without delay.
Oleg:
I already have extensive experience in this store. And I also made return. There were never any special problems. Recently I ordered several purchases at once. He measured his shoes, the size did not fit, I immediately returned them to the courier. I also liked the return service for the paid goods by courier. More details - I return the goods, and the courier immediately gives me money back for the thing. It is enough to write a statement and that’s all - no troubles. Great service.
Video: Return of goods to online stores
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Why it is impossible to fill the lines, a settlement and region. I write I write that I won’t read that, that is, I don’t miss, to return the money to the card for the return. Or they do this specially.
i returned the goods because of the factory marriage on the same day, they promised to return the money after 10 days, did not return it, called the support service, they said they made an appeal and there will be an answer within 3 working days, there was no answer a week, they don’t say anything breakfast. On the children's Komuyzik there was no riveting from the inside on the leg, I noticed at home, there was only a point from the marker for the place of production. Be careful with this store, I will not order anything else from them, although before that I took a lot
I have been making purchases in this store for a long time, in principle, I was satisfied until a certain point. I bought men's watches in this store and found a marriage at home. I made a refund on the claim and for a month for a month to get any answer or money from them. I had to file a lawsuit. Now I'm waiting for the trial. Be careful when buying a product from them. Laws are not written for this organization.
I didn’t receive a refund either.
this is all a deception that they return the money without problems, the application has not been considered 10 days and there is no refund.
I returned the goods a couple of times. I immediately wrote a statement and received money, there were no problems.
The return for the reason was not suitable for the size
I agree, they can feed breakfast. The purchased tablet stopped working. On guarantee. I have been listening to an apology for almost a month. And neither the money nor the tablet.
Indeed, be careful. I returned the thing, because I did not fit in size, when returning, I drew the attention of the receiver that there was no decorative button. Designed as a marriage. This happened on March 7th. For March 23, they can’t determine the degree of marriage .... Or wait for the dollar to rise in price. Very unpleasant. For three thousand you will not go to court of course. Well, the store for that kind of money should not have lost face.
For the first and last time I order in this store, the money was not returned for the dress, it turned out to be great, but I wanted to re -order a smaller size, I had to sue all the brackets who did not receive money back from them
Since 2004 I have been using this store. It seems that everything was always fine. But, since 2020, from the date of work on prepayment, everything has become bad. I returned shoes paid from the prepayment card, I can’t wait for money. They write some kind of unsubscriptions. You probably have to finish cooperation with them.
A similar situation, returned the dress, measured it right at the issue point and asked to make a return (on prepayment), the dress was great. They made a refund, they promised the money within five days on the card, 15 days passed, the support service also, as many are described, advise you to contact the bank, only with what question that the store did not send the money. I ordered a lot of things from them, but after such a situation, if money does not come in the coming days, I will not contact them and warn everyone familiar. Now they are full of these stores, there are very worthy competitors.
Fraud, ordered a humidifier of air, after the first use I burst inside the housing, made a refund, refused a return, I will never order anything else, and I will say to others.