The parcel with Aliexpress was stuck, detained at customs: what to do?

Parks with Aliexpress They are delayed at customs: reasons and methods of solution.

Content

Shopping on Aliexpress - Saving time and money, but also the expectation of the long -awaited purchase while it goes all the way from another country. Thanks to modern technologies, we can track the path of the package, but sometimes it also causes chores. In this article we will tell you what to do if the package is with Aliexpress Stuck, detained at customs.

Reasons for the delay of parcels with aliexpress at customs

There are only a few reasons why the package with Aliexpress Detained at customs:

So, the first and most basic reason is the package is undergoing customs control longer than the usual due to overload in the work of the customs service. This is found in large sales in China, as well as before large holidays. In this case, nothing is worth doing, just wait, and in the future order in advance so that the gifts have time to reach their time;
You have not taken into account customs limits by the amount or weight of the parcel. Please note that these limits relate exclusively to one package, and not the total parcels for a month or year. Therefore, if you order a lot of goods from one seller, write him a message so that he is adjusted to the limits of the Russian Federation, since he may simply not know them. It’s easy to remember these limits: 200 euros and 31 kg per parcel. Exceeded? Pay to the customs service and get your parcel. But there is a secret. For example, you order an expensive phone, when sending, the amount of 199 euros is indicated, the phone does not reach, and the amount will return only 199 euros. Therefore, not all sellers are ready for such steps to please the client, because first of all the seller’s goal is earnings;

Unlicensed fakes and replicas of world -famous brands. To date, many sellers have acquired licenses for the production of replicas, but from a negligent manufacturer you can suffer without waiting for your package. But! Do not be afraid and worry - you can open a dispute on the site Aliexpress, And the amount of the purchase will return to you;
Incomprehensible and theoretically dangerous contents of the parcel. In this case, you will need to contact the nearest customs service department, write an application for resolving the inspection of the parcel, having previously reported what you expect. This situation is more common for professional and household appliances;
Suspicion of the resale of goods from China. Such parcels are taxed separately, and in this case they can be detained until the circumstances are clarified. You can visit the nearest customs service and justify the need to buy several such things, such as steam room for a family, etc. Typically, the customs service is included in the situation and quickly conducts the parcel at customs;
You are transporting objects, which are suspiciously similar to prohibited and dangerous substances or goods. In this case, you will be invited by the customs service for further proceedings.

So, we summarize: If you order goods on Aliexpress, then you should not worry in case of delays at customs. Either you will receive a parcel, or monetary compensation for the parcel.

The parcel with Aliexpress was stuck, detained at customs: what to do?

Let's figure out what actions should be taken if the package is with Aliexpress Detained at customs:

Check the path of the parcel on the Aliexpress website;
If the status is “customs cleansing is not passed”, wait 7-10 days, usually during this time the parcel is checked and passes further;

The status "Customs cleaning is not passed" must alert

If the parcel is stuck at customs and you got a call from the customs service, collect a package of documents and visit the nearest department yourself;
If the parcel is stuck at customs and they don’t call you, you can independently contact the hotline or to the nearest customs service department to clarify the circumstances of the transportation of the parcel.

What documents are required to visit the customs service?

So, the package with Aliexpress Detained at customs, and you need to visit the customs department. Prepare a package of documents with you:

Parcel number, seller, place and date of sending, date of receipt to customs;
Your passport;
TIN;
Copies of passport and TIN;
If you received a letter, take a letter from the customs service with you;
Printed form of the Internet order;
Payment of payment;
With the same type of order (several identical dresses, etc.) originals and copies of documents for whom things are ordered;
Money if you need to pay import duties.

Important: stock up on water and a snack, since there are usually queues in customs departments.

How to find a parcel with Aliexpress at customs and a department that can be contacted?

And in conclusion, if the package with Aliexpress Detained at customs where you can find data about the departure, and also find out the location of the nearest customs department? You can find all this information on the site Federal Customs Service.

Please note that recently, if the customs service returns the parcel to China, then the amount of the goods will not be returned, but minus part of the delivery, since sellers Aliexpress they began to partially reimburse the cost of delivery in such controversial situations.

The parcel with Aliexpress was stuck, detained at customs: tips and recommendations

Maksim: stuck a TV at customs. After reading the advice on the Internet, he decided to contact the customs service himself by requesting information on E-Male. Then I had to drive up to the department and provide information on the package. After that, after a day, the movement of the parcel continued, and after a couple of days the goods were with me.

Olga: At the customs, our 30 sweatshirts for colleagues from the office were slowed down. I had to go to the department, and provide data on a joint purchase. Not only was it lost half a day, I also had to write a collective statement. There was no bounds of indignation, but the sweatshirts were given to us. I advise you not to wait, but to actively defend your rights to the opportunity to make purchases around the world!

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