What does the protection of the buyer on Aliexpress mean, what is the maximum protection time? The protection of the buyer on Aliexpress ends: how to extend the defense period through a computer and a mobile application?

Answers to frequently asked questions about protection to Aliexpress.

Content

What is the protection of the buyer for Aliexpress?

This is a special program that ensures the safety of purchases for Aliexpress. Program work Buyer Protection Aliexpress it is based on the principle of Escrow and is controlled by its own escrow service Aliexpress.

Work of the buyer protection system for Aliexpress

The essence of the principle is Escrow
1. The buyer transfer money to the payment of the selected goods. Money is automatically credited to a special escrow account.
2. After the money enters the escrow account, the system transfers the seller a notification of receipt of the order.
3. The seller processes the order and sends the parcel.
4. The buyer receives his order and confirms the receipt of the goods on Aliexpress.	4. Buyer • does not receive his order, • receives his order, but not satisfied with the quality, etc. The buyer opens the dispute on Aliexpress.
5. Money from the escrow account enters the seller’s account. The transaction is completed.	5. Money is frozen and remain on the escrow account until the final decision on the open dispute is made.

Important: thanks to the escrow system, the buyer is protected from the seller’s illegal actions.

What is the maximum buyer protection time?

The maximum buyer protection time is 90 days. Together can last up to 120 days.

Important: Program validity period Buyer protection exceeds the delivery time of the ordered goods by 10-15 days. For example, if the delivery time is 45 days, then the protection time is 60 days.

This time is necessary so that the buyer can:

get the ordered goods,
check the quality and make sure that all the characteristics of the goods obtained correspond to the description,
confirm the receipt of goods in the system.

If the buyer needs extra time to check the quality of the goods, he can extend the protection program for a period of 10 days.

How much can you extend the order for an aliexpress?

The most convenient period for extending the protection of the order is 10 days. In some cases, the order of extension of the order may be 20-30 days. The total validity of the protection program is not more than 120 days.

Where to see the term of protection of the buyer for Aliexpress?

Each separate lot ordered on Aliexpress, has its own individual protection period.

To look at the term of protection of the buyer to Aliexpress:

Activate the drop -down menu MyAliexpress And open the tab My orders.
Find the order you are interested in and activate the button Read more(next to the order).

Where to see the term of protection of the buyer for Aliexpress?

The opened window contains, including and information on the validity of the customer protection. Information is provided either in the form of a timer with advanced back count, or in the form of a reminder of the date of end of protection of the order.

The protection of the buyer on Aliexpress ends: how to extend the defense period through the computer?

The system automatically warns about the end of the order of protection of the order 5-7 days before the boundary date.

If you want to extend the order of protection of the order, activate the function Request the extension of the protection of the order.

How to extend the term of protection through a computer?

In the window that opens, indicate the number of days to extend the protection.

As soon as the system accepts your request, a pop -up window with a notice will open

How to extend the security period through a mobile application?

Unfortunately, the function of extending the time of protection time in the mobile application Aliexpress missing.

You can go to the site through your browser and act in accordance with the above algorithm.

Tip: Be sure to open the full version of the site!

How many times can the customer defense be extended?

You can extend the protection of the buyer by an unlimited number of times. The main condition: the total validity of the protection program is no more than 120 days.

What will happen if the buyer’s protection is over for Aliexpress?

As soon as the buyer’s defense expired, the system automatically considers the transaction to be accomplished. The order is closed, and the money from the escrow account is received to the seller’s account.