Why did the goods with Aliexpress not come, although the order of protection of the order was almost over? Do I open the dispute on Aliexpress if the order of the order is completed and there is no product?

Sometimes customers Aliexpress We have to deal with the fact that it seems that the term of order protection was almost over, but there is no product. We will figure out what to do in such situations.

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Some buyers Aliexpresssometimes they are faced with a problem when the goods have not yet arrived, but the term for protecting the order is about to end. Let's figure out what to do in such situations and how such problems are solved.

If you are on Aliexpress we got it for the first time, we recommend that you study the article here. You will learn how to place your first order and create your own account.

Why does the goods with Aliexpress do not come for a long time?

We know the term for protection of the order for Aliexpressit cannot last endlessly, respectively, once it will end anyway. If it turned out that the deadline was almost over, and the goods were never delivered, then do not worry, since this is not the end.

Most importantly, do not worry, even if the order closes in a week. The fact is that the parcels can linger, and for quite respectful reasons:

The seller himself indicated that the delivery is very fast-within 20-40 days, but the postal service did not meet it. This is usually done with the aim of attracting more customers, since if the real delivery time was indicated, there would be fewer buyers.
Holidays can also cause delay in parcels. For example, during the Chinese New Year, almost all delivery services rest and do not accept the parcels, and then they have a mclar due to a large break, of course, this cannot but affect the delivery speed.

How is the customer protection time for Aliexpress?

When you see that the protection period will end soon, then first write to the seller and ask him to extend it. Still agree on a suitable deadline. But that's not all. The fact is that on Aliexpress The seller usually cannot extend the protection without the consent of the client, and therefore we still need to send a special request.

To do this, go to the section "My orders" and go to the details of the order we need, and then select the line "Request the extension of the protection of the order".

A small window will open, where you need to write a period for which you are ready to increase protection. Indicate it and click on the sending button.

Now the seller will see your request and accept it, and since we have already discussed everything in advance, he will definitely wait for him and will not lose sight of him.

What to do if the seller does not respond to a request for extension of protection, and the order protection will end soon?

If such a situation has come out that you are going to the seller for AliexpressBut he ignores your messages and does not even think to accept the sent request, then open the dispute. This is the only option that will help you solve the problem and get your money back.

As a rule, conscientious sellers always respond to any client’s request, even if not immediately, but deceivers can be hidden that your order will close automatically and they will receive money. Therefore, it is better not to experience fate and if in a couple of days there is no news from the seller, then immediately start a dispute. By the way, this usually leads to the fact that suddenly the seller appears and immediately extends the defense, but still not to cancel the dispute until the goods come.