Is it possible and how to return the goods with Aliexpress back to the seller in 2022: tips, step -by -step instructions, “convenient return”. Is it possible to exchange goods for Aliexpress?

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Is it possible and how to return the goods back to the seller in Aliexpress And get your money back, let's understand this article.

Is it possible and how to return the goods free back to the seller Aliexpress in 2022: the instruction "Convenient return"

Tips for a successful free return of goods to the seller Aliexpress in 2022:

You can make a return return only after the opening of the dispute

First you must open a dispute and file on " Return of goods and money».
Next, select " Convenient return«.
The reason indicate " I did not like the goods«.
Money will be returned if the site administration makes a positive decision in your favor.
If this is really the case, then on the site in the section of the Personal Account " My orders» — «Return and disputes»It will be possible to download in the first 5 days of the track-number, or a barcode, according to which you need to send a parcel by mail for free.

Return button and disputes — Button "Refunds and disputes"

Then click " View data«.

Button see the data — Button "View data"

Obtaining a track number for returning goods back to Aliexpress

After pressing the orange button, a number will appear that you need to present in the mail and say that you have a free departure, which is called " Easy return" or " Convenient return". Also at the top above this number there is a link by which you should download the barcode on the phone and instead of the number to present by mail for free disposal of the goods.

Track-Nomer for sending light return — Track-Nomer for sending "Convenient return"

Remember: no addresses and receipts should not be filled out. Everything will be filled automatically.

Your main task is to trace the correctness of the introduction Track-number at the post office. It must be displayed in the check that you will receive.

All this will not cost you money, except for mail. It will have to buy it.

Return with Aliexpress It will only happen when the return parcel comes to the warehouse in Podolsk and they will check and confirm the receipt of the goods (this is given no more than 30 days), and then all the parcels go to China.

Is it possible to exchange goods for Aliexpress?

It is impossible to exchange goods on Aliexpress

Any exchange of goods for Aliexpress occurs according to the scheme:

First, the buyer must open the dispute and request a refund and return of the goods.
Then the goods are sent back to the seller according to the track issued to you on the site for free, with the exception of postal packaging. It is described in more detail above.
The warehouse in the Moscow region receives the goods, checks and confirms the return, then Aliexpress returns the money to the buyer.
Now you can make a second order, but already of another suitable product.

How to pack the parcel for a return to Aliexpress: Tips

Pack the package responsibly

If you poorly pick up the goods, especially this applies to fragile things, you may be refused to return the money.
This will happen 100%if the goods come damaged.
Therefore, shoot the pacing process in the video and use special fillers of parcels and parcels for packaging.

Photos and videos - the best proof

Photo check on the return of goods to Aliexpress

Be sure after receiving the goods, remove the video or take photos of the product, in the process when you get it out of the package.
This is excellent evidence for Aliexpressif the goods come low -quality or damaged.
It is also important to take a photo of the check that you will be given by mail after sending the parcel. Such photos will come in handy if something goes wrong and the seller wants to open a dispute not in your favor.

Do not send a return to other addresses that the seller indicated to you in a personal message or in another way.
For the site administration, only track number, Issued during the dispute.
If the package is sent to you to another address, then the administration Aliexpress he is not responsible for the return of funds, and you can lose your money.

When you get a track with Aliexpress, you will have to send the goods as early as possible so that it comes to the desired warehouse within 30 days.
If this is not done, then the dispute will be considered closed in favor of the seller and you will no longer be able to return the money.
This indicates a non -fulfillment of obligations by the buyer.

Do not extend the seller’s protection time

After sending the parcel for Aliexpress, on your page there will be a timer, as when protecting the buyer, but only he indicates the time of the seller’s protection.
Do not extend the seller’s protection time until he asks you for this, because a month after sending the parcel to return, you will receive your money, even if the seller does not receive the goods.

Do not give in to persuasion and do not believe the promises of the seller

Sellers often write personal messages to customers with requests and promises.
For example, they can promise that they will send money, and ask not to open a dispute or they can ask for a dispute.
No need to be conducted for persuasion. On the Aliexpress There is a clear plan that needs to be followed. You will receive all instructions at every step of opening a dispute.

If you act correctly, you can quickly and without problems return your money.

How to return the goods back to the seller to Aliexpress: opening a dispute, sending a return

So, you received a poor -quality product with Aliexpress, it does not correspond to the description on the store’s page or you were sent a thing of the inappropriate size, and they ordered exactly what you need, then the return should be made. Here is a step -by -step instruction:

Return is needed? Act!

First, you need to decide whether it is really important for you to return the goods to the seller, and yourself - money.
After all, you will have to spend strength and nerves on a dispute and so on.
If the product is cheap, then you can do without a return.
But, if the thing is expensive and you feel sorry for the money spent, then act.

Try to agree with the seller

Do not rush to open the dispute without agreeing with the seller.
Write him a personal message with a request to solve the problem.
Many entrepreneurs Aliexpress They value their reputation and solve problems without opening a dispute.

Preparation for the opening of a dispute

If you have not been able to agree with the seller, then you need to open a dispute.
But you must act correctly and wisely. After all, if you lose in a dispute, then the money will not be returned to you.
For example, if the product is of poor quality, then you need to fix it in a photo or video and attach a file to the dispute.
Be sure to communicate with the seller correctly and politely, as well as in English using an online translator.

The discovery of the dispute

In order to open a dispute, you must log in to the main page Aliexpress. Then go to section " My orders»In the drop -down menu on the right, from above.

Now find the right product and click on " Open dispute»Near the name of the product. A new page opens, click on " Open dispute».

On the next page, select " Only a return" or " Return of goods and money».

Next, put the necessary checkmarks on new pages and click that you confirm the procedure for opening a dispute.

It's important to know: If you do not want to send a product that is poor-quality, it works poorly or it has an unsatisfactory appearance, then do not ask to return the 100%cost. In this case, most likely, you will be denied a return of funds.

The administration will consider that the buyer is fraught with and the dispute will be open for a long period of time. We will have to communicate with the seller for a long time, discuss the process of returning the goods, negotiate and so on.

The completion of the dispute process

The results of the dispute will depend on the seller. He has the right:

Agree to the terms of the buyer
Refuse to dispute
Change the conditions
Do not take part in the dispute

If the seller refuses to participate in the dispute, then the money is automatically returned to the buyer.

Sending a return

On the site, download the track-number or barcode in your personal account, to which you need to send a return in the category " Convenient return". Sometimes it is called " Easy return". Do not send the parcel to any address, otherwise then the administration Aliexpress He will not be able to help you in a return and you will lose money.
Pack goods well so that it is not damaged. It is better to put a special air gap or foam.
After sending the parcel, in the post office, take the check with the track number.

Receipt of funds

Money will be paid within 2-10 days after receiving the parcel with a warehouse.
If the deadline has passed, and the money did not enter the account, then contact the support service for Aliexpress.

Now you know that you can return the product to Aliexpress and get your money back. Defend your rights, the site administration is always fair to all customers and sellers. In the event of a conflict with a seller who does not agree with your claims, open a dispute and contact Aliexpress support service.

Good luck!