How to cancel the order for Aliexpress? Canceling the order for Aliexpress and a refund

The article will help you understand the procedure and nuances of cancellation of the order for Aliexpress.

Regardless of the beginner you are on Aliexpress Or not, there may be a situation when you want to cancel the order for one reason or another. In order to do everything right, you need to know some features of the procedure.

Canceling the order for Aliexpress.

On the Aliexpress You can not only make orders, but also cancel them if necessary. But this can not always be done.

There are also situations when the order is canceled automatically, and the money (if paid) is also returned automatically.

When can I cancel the order for Aliexpress?

Important: you can cancel the order only until it is sent by the seller confirmed in the status of the order " The order has been sent«

If the order has not yet been sent, then you can cancel the order before or after payment of funds.

Read more about all the options for canceling the order below.

How to cancel the order before payment?

Before the payment, cancel the order is quite simple. To do this, you need to go into the basket and find the right order. After making sure that the order has the status " The payment is expected". If you are awarded, then click " Cancel the order«.

Pressing " Cancel the order»Before you will have a list of reasons why you cancel the order:

• I don't need this order
• I want to change my order
• I want to change the delivery address for this order
• I want to change the coupon used to order
• I want to change the delivery method for this order
• It was not possible to pay
• Other reasons

In fact, you can choose the actual reason for the cancellation. Since the order has not yet been paid, there will be no problems with cancellation.

If you, in principle, no longer want to purchase the ordered goods or it is in the basket by erroneously, then choose " I don't need this order". This item implies an erroneous order, as a rule.

Indicating the reason, your order will change the status to " Completed". But in the list of orders you will still see it.

How to cancel the order for Aliexpress after payment?

If you have already paid for the order and then decided to cancel it, then this is also possible. But this procedure is somewhat more complicated, since the seller must agree with your cancellation. This was most likely done in order to exclude the case when the seller sent your order, but did not have time to mark on the site; And you want to cancel the order.

After paying for the goods, two options are possible: when the payment is still processed and when it has already been verified.

But despite the different statuses of the order, the cancellation procedure is the same. You will have to choose from the list again. But the reasons will already be different:

• I don't need this product
• Order processing took too much time
• The seller increased the cost of this order
• The seller cannot send the goods in the chosen way
• The seller did not answer the questions asked
• The product is out of stock
• Other reasons

Prior to the moment the seller confirms the cancellation, you will see the inscription " Abstract orders«.

When the seller confirms the cancellation, the status of the order will be replaced by " Completedabout".

Read tips on choosing the reason for the cancellation below.

Reasons for the cancellation of the order for Aliexpress?

The reasons for the cancellation in different cases are listed in the previous paragraph. But which one to choose?

If the need to cancel the order appeared before the payment, then everything is simple: choose " I don't need this order". The order will be canceled without any problems.

• If there was no payment of the goods and you do not want to pay it because of some kind of mistake made by your mistake, for example, not that color, size, delivery method, coupon, then select the corresponding item from the drop-down list. This will not affect the cancellation of the order.
• The situation is more difficult when you want to cancel the order that is already paid. The difficulty is that the seller must confirm the cancellation of the order. And he does not always want to do this. How to do if the seller does not agree to cancel the order, read in the next subparagraph.
• What reason is the reason to choose when canceling the order after payment? If your desire to cancel the order is not caused by the actions of the seller, then choose "I do not need this order." This item does not entail any sanctions for the seller, which means the likelihood of adopting the cancellation of your order above.

If the seller is guilty and you do not want to conceal it, then choose the appropriate item. But in this case, be prepared for the fact that the seller will not agree with the cancellation of the order and try to prove his innocence so as not to be punished Aliexpress.

And you, in turn, will prove the seller’s guilt with screenshots of correspondence and so on. And this means that cancellation can drag on and you can eventually be wrong. As a result, the goods will still be sent to you.

What if the seller does not confirm the cancellation of the order for Aliexpress?

Whatever reason when canceling the order after payment you choose, the seller must still confirm your cancellation. And since most of the sellers on Aliexpress They do not want to lose an order, then you may face the seller’s cunning. The seller can quickly send your product or not send it, and write that he cannot accept the cancellation, since the goods have already been sent.

If you doubt his honesty, then you can demand to send you mail documents and a track number. If the seller does not, contact the support service. To do this, click on the main page at the top " Help«-«Disputes and complaints«-«Submit a Report«.

If you decide to file a complaint about the seller due to the cancellation of the order, then you must take your screenshot with the seller of correspondence and state the essence of the appeal in the details.

How long does the cancellation of the order on Aliexpress last?

As such, the order for the order of the order by the site has not been set. Everything will depend on whether the goods are paid. If the goods are paid, will the seller accept it and how long?

The seller accepts, as a rule, the cancellation of the order within 1-2 days. Well, when resolving the issue through the support service, the deadlines will increase.

How to cancel the order for Aliexpress from the phone?

The principle of cancellation of the order is the same as from the computer. The cancellation will be active after placing an order from the basket: basket- Open order- Cancel the order

Automatic abolition of the order for Aliexpress

Automatic abolition of the order is triggered in the following cases:

• When the buyer does not pay for the goods. Having placed an order, its status changes to " The payment is expected". To find out how much time you have to pay, click on order more

• When the seller does not send the goods on time. When you make an order, you can see the period during which the seller undertakes to send your product

After the expiration of these terms, the procedure of automatic cancellation of the order is launched.

How to return the canceled order for Aliexpress?

If you still decide to order the canceled product, you can return it by actually by pressing one button. To do this, go into your orders, find the right order and click on the right " Add to the basket again»

The order was canceled on Aliexpress: when will the money be returned?

The term of return of funds depends on the selected methods of payment of the goods, so the money is returned in the same way:

• Visa, Master Card-3-15 business days
• Maestro-3-15 working days
• Webmoney-7-10 business days
• Western Union-7-10 working days
• QIWI-7-10 working days
• Alipay - 1 working day

When paying the method not specified above, the maximum return time is 15 business days.

If payment was made through your bank, contact there to clarify the issue.

If not through the bank, then contact technical Service Aliexpress on Payment issues.

To see at what stage the return of funds will enter your order, click the “payment”.

So that you do not have problems with the cancellation of orders, especially paid, carefully choose the product and do not make errors when ordering. You can find many tips about this in the article The first order for Aliexpress. How to make an order for Aliexpress step by step?

Video: How to cancel the order for Aliexpress and return the money?