What to do if the Customs turned back the parcel with Aliexpress? For what reason can the customs deploy the parcel with Aliexpress back?

Return of the parcel with Aliexpress Back to China can occur for various reasons. Read the article why the customs returns the banderoli back.

Each seller s Aliexpress It is obliged to guarantee timely delivery of goods.

• If the buyer purchased the goods at this trading platform, but did not receive it within the specified period, he has the right to return his money.
• All rights of the buyer are protected to Aliexpress In case of non -renderation of the parcel within the specified period.
• One of the reasons for the non -rehattering of the parcel, it may be that the goods did not pass the customs.
• What to do in this case, let's understand.

Customs turned back the parcel with Aliexpress: Reasons

The reasons why the package returned back to China and did not go through customs control.

From the seller There may be such shortcomings:

• Lack of a certificate for goods or a special sale license
• Lack of invoice
• The goods arecounterfeit

From the buyer There are such reasons:

• Forbidden goods for import to Russia
• If the value of the cost of non -payment of customs fees is exceeded

If the customs did not miss the parcel and sent back to AliexpressDo not panic. This problem is solved, and in most cases you can return your money - read on.

What to do if the Customs turned back the parcel with Aliexpress?

Depending on whether the package did not pass customs control due to the fault of the buyer or seller, your actions will depend on the resolution of this problem. First wait until the parcel returns to Aliexpress. So you can prove that the goods were not received and you can argue your arguments when disputes.

If the parcel has not passed the customs through the fault of the seller, follow the following:

• Contact the customs service (in writing or at the hotline number 8 (495) 740-18-18).
• Request the official certificate The fact that the parcel did not pass customs control and was returned due to violations by the seller from China.
• Make screenshots From the pages of the postal services through which you track the movement of the parcel.

Then go to the main page Aliexpress And get back in the usual way. Then click on the menu " My orders».

Now find the product that returned back to China in the list of orders, go to its page and click " Open dispute».

Then you will open a new page. You need to click on it " Only a return».

Now a new window with a questionnaire will open. Fill all its lines, and to the question " Have you received the goods?"We need to answer" No».

Then you need to talk about your problem. From the proposed reasons for the opening of the dispute, choose your case. There is a point about problems with customs, but it should be noted when you do not want to pay the fee. If the seller is to blame for the return, then it is better to choose " Order protection is already expiring, but the package is still on the way" or " Transport company returned the order».

If you doubt which item from the proposed to choose, write to the support service. The specialist will tell you how to do it right. On the next page, indicate the amount of the return. It will be equal to the cost of the order. Also, write in detail why you opened a dispute, and why you want to return the money. Be sure to write in English. Translation can be done in any online translator.

Now you need to attach evidence: screenshots from the pages of tracking the parcel and a letter-off from customs. When all the documents are attached and the letter is written, click on " Send».

The dispute can be considered open. The seller must take a dispute within 5 days or offer his solution to the problem.

It is worth knowing: If the seller ignores this action, then the dispute is closed in favor of the buyer automatically. If the seller agrees with the results of the dispute, then within 10 days the buyer will receive his money.

If the parcel has not passed the check of the fault of the buyer, then he must:

• Pay for the delivery of the parcel back to China for Aliexpress.
• In this case, the seller in the dispute indicates the arguments that the parcel did not pass customs control through the fault of the buyer.
• If the dispute accepts a heightened character, then the buyer will be returned either to the full cost of the goods, or part of it, taking into account the deduction of the cost of sending the banderoli back to China.

Money is returned 10 days after the dispute closing in favor of the buyer on an electronic wallet or card, from where the goods were paid. But the money may not return to the buyer, if after the dispute is closed it is clear that the parcel has returned, since the customs duty was not paid.

If you don't have an account yet Aliexpressbut you want to buy the product cheaply and use all the privileges of buyers, read article on this link. With its help, you can quickly and simply register and make the first order. You can also study video instructions And register on them.

Video: AliExpress. What to do if the package is returned to customs.