How to restore the basket, where to find remote orders for Aliexpress? Why did orders disappear from the basket on Aliexpress?

In the review: possible reasons for the disappearance of orders from the basket Aliexpress, methods for restoring disappeared and deleted orders.

Content

How to find orders that have disappeared from the basket on Aliexpress?

Let's start with an attempt to find the disappeared orders, and only then we will figure out why they nevertheless disappeared.

Go to the menu My Aliexpress. Activate the tab My orders.

Enter the necessary information in the lines of the filter at the top of the window. Be sure to fill in the line Order period. Activation of the icon Calendarin the corner of the line Order period It will easily indicate the time intervals in which the search will be made.

Filter for finding orders in the personal account for Aliexpress

After filling all the lines of the filter, press the button Search And wait for the results.
In addition, be sure to check Remote orders, activating the corresponding line on the left side of the window.

Why did orders disappear from the basket on Aliexpress?

Now we will consider the main reasons for the disappearance of orders and the actions of the buyer.

#one. Technical failure of the system. Unsuccessful system update.

Buyer actions: wait from 2 to 24 hours. Try to find an order in the method described above in the text. Turn to Aliexpress support service.

To contact the support service:

Open the main page of the site Aliexpress. Activate the menu at the top of the window Help tab Guide to customers.

How to contact the Aliexpress support service?

In the window opened, select the menu My ordersand activate the line Checking orders.

In the window that opens, select the necessary request. In our case: I can't find an order in my profile. Activate it.

Act on the basis of the recommendations that will appear in the window.

#2. The seller removed the lot from the sale, which you put down in the basket.

Buyer actions: If the order has disappeared, and the money is paid, contact the seller. If the seller does not get in touch, contact Aliexpress support servicewhose button " Need help»Location on the same page on the right.

Important: Before proceeding with the placement of the order, be sure to check for the availability of goods directly on the seller’s website.

#3. Incorrect registration.

If you are not registered on the site yet, follow the link And study our recommendations.

Remember, during the registration, did you go through the procedure for confirming the e-mail address? If so, if you received letters from Aliexpress On your mailbox?

Very often, when registering an account, the buyer automatically introduces an incorrect email address. Please note whether notifications come from Aliexpress. Check the folder Spam.

If there are no letters.

Buyer actions: Think about what mistake you most often make by introducing your email address? Go to the account by entering the address with your possible error. In extreme cases, contact Customer Support And follow their recommendations.

Important: Be sure to keep the screenshots of all your actions on Aliexpress. This will help you when communicating with Aliexpress support service.