How to cancel or change the order for ASOS? For what time can I cancel the orders on ASOS, executed by postal delivery and courier?

A small article on the cancellation of the order on ASOS: is it possible to cancel the order for ASOS and how to do it?

Content

The need to cancel the order may occur in many cases. For example, if you suddenly changed your mind to buy a thing, or found what you like more. In such cases, the ASOS support service meets its customers.

For what time can I cancel the orders on ASOS, executed by postal delivery?

To cancel the order on ASOS, provided that the delivery is made by mail really. The order cancellation button is in your Personal account Next to the last order.

Important! It is possible to cancel the order by mail on the ASOS website, provided that no more than 60 minutes have passed since the order placement.

Funds for canceled goods will be returned to you in any case. If there was a write -off of funds from the card, then most likely they were reserved by the bank to make a purchase. In such cases, the bank is obliged to “defrost” your funds within 10 or 30 working days.

For what time can I cancel the orders on ASOS, designed by courier?

Orders executed by courier delivery can only be canceled within 30 minutes from the date of registration. After that, it will be impossible to cancel the order. However, if you have already paid it, then you can only wait for the order and place its return. Fortunately, for this it is not necessary to have a marriage in a thing. You can return the product, even if the color does not suit you.

Can I change the order for ASOS?

You cannot change the order on the ASOS website, but you can cancel it in Personal account Within 30 minutes for delivery by courier and within 60 minutes, if you selected delivery by mail.

ASOS order cancellation procedure

This procedure is very simple and includes several steps. To cancel the order, you need to do the following:

Go on the website Asos.
Go to Personal Area.
Find the last order.
Make sure that next to the order is active button “Eliminate the order”. The button is active for 30 or 60 minutes, depending on the delivery you have chosen.
Press the order cancellation button.
Confirm the cancellation of the order.

If you did everything right, then the order will be canceled.