Business etiquette: 15 important rules. Business etiquette: speech, telephone, business communication

Business etiquette What is this: a tribute to tradition or the principle of the guarantee of success?

• The appearance can say a lot about a person: status, social and material status, character and mentality
• An equally important factor is other components of business etiquette.
• For all the sophistication of clothing, one rude or incorrectly said word is enough to radically change the opinion of a person
• You need to know and skillfully apply the principles of business eTikt, all participants in the business process of any level

Consider the basic rules of business etiquette.

Business dress. Business accessories

In the absence of strict individual requirements for the appearance of employees in the organization, it is necessary to observe the generally accepted standards adopted in the business world.

Strict

It is provided for a high rank of officials, companies with strict business ethics, important business meetings.

A classic suit made of smooth -haired fabric. Dark, close to black or black colors. White shirt, without any drawing.

• Women. Strictly - straight skirt to the knee. The color of tights is bodily. Dark shoes. Classic, closed. In a low heel is not higher than 7 cm. Hair without volumetric styling, natural. Cosmetics of pastel colors, barely noticeable. Perfume is minimal, barely audible. Small jewelry is not catchy. Bags are not large, but not small. Not bright, without a pattern and additional details
• Men. Be sure to have a tie. The tones are not catchy. Striped pattern, plain jacquard. The boots are not insulated, dark, cleared, leather. Socks are only tall, black. Acceptable worthy, classic accessories

Business

Daily for employees and managers of successful holdings

Requirements are similar to strict style. In summer, light tones of costumes, natural fabrics are allowed. In winter, woolen things from thin knitwear are acceptable.

• Men. Costumes of calm shades, twead, strip, galettes. Shirts with a strip and cage, different shades, jacquard. Ties are smart, except for the evening style and butterfly. Brown tone boots are acceptable. The requirements are minimal to socks - it should be darker than trousers and lighter than boots. In summer, shirts with short sleeve are allowed
• Women. Pants are allowed. The skirt is strict, any length, with a classic pattern. The blouses are not bright, calm colors. Various knitted business tops are possible. Tights are dark, bodily, white. The shoes in the summer are allowed slightly open, with the same heel length, but thinner. Any classic jewelry is acceptable. Perfume is light. Makeup of more saturated tones, but not catchy

Free business

Acceptable for creative studios, offices on non -receipt days

In addition to the business style, you can wear stretch, knitted things of medium thickness, drawing, slightly bright tones, synthetic fabrics. Denim pants of black or beige are permissible.

• Men. A jacket with a strict T -shirt. Cardigans, pulver. Suede shoes. Checkered shirts. Strict, jeans trousers
• Women. The permissible is not catchy, bright colors. Any things from knitwear non -sports style. Free silhouette. Freely lying hair. Shoes in the summer are allowed any. Wearing tights at will. Attention - jewelry is prohibited here. Jewelry is acceptable

Connecting business

Acceptable for offices with little capital, for ordinary clerks of not working with extraneous visitors
All clothing options are permissible, except for defiantly sexy and sports.

Video: Dressiscode of the woman leader

Video: Business accessories

Speech etiquette: competent speech

There are some axioms of business communication: qualitative (speech is reliable for the proper grounds), quantitative (speech is not long, and not short), relations (a relevant appeal to the listener) and order (speech should be clear, clear and understandable to the interlocutor ). Not compliance with one or more of these prerequisites entails a failure in communication.

Business letter etiquette

The principles of processing a business letter are laid down by the basics of office work. But to competently state thoughts on paper, perhaps only by learning speech etiquette. At the same time, not forgetting to comply with all spelling rules. And do not go to dry writing of the text.

Video: Business correspondence etiquette

Respect for the interlocutor

An important postulate of business etiquette is the ability to respect the opinion of the opponent.

Elementary rules of business eTikat:

• It is impossible only to care about its perspective and benefit. Such a person does not enjoy authority either in business or in his own circles of communication
• You should not put out the door of the visitor to the reception at the end of the working day or 5 minutes before dinner. This is at least not correct
• Talking loudly in the office, where other employees work, at least not respectfully. It does not look beautiful and rude from the side
• The boss is obliged to listen to their subordinates. Otherwise, conflicts do not arise to understanding
• The leader is forbidden to use non -lexical words and expressions in any communication. This undermines his authority and humiliates in the eyes of his subordinates.
• The ability to understand another, hear it, help - helps to solve any problem. Creates a healthy working atmosphere in the team

The ability to negotiate

Bring the negotiations to the desired success is an integral part of business etiquette

Training.

• We determine the goal
• We make a plan
• Choosing a mutually comfortable place, date and hour of the meeting

Rules.

• We arrange a comfortable, fiducial environment, make an opponent's curiosity
• In the course of negotiations, we analyze the stages of promotion of the conversation. When achieving the result, we do not tighten the conversation, we complete the negotiations
• We fix the results
• We analyze the negotiations

Ability to listen and hear

The ability to hear and listen is an important element of business etiquette that allows you to earn millions, and save the time of a business person

This is rare. The ability to hear with the story of the interlocutor, what he least wants to tell, makes it possible to make a profitable deal. Or vice versa, abandon the veiled very flattering, but not profitable offer.

Business gestures

You can talk a lot about this. This is a whole science described by the famous Alan Piz. Studying, which can easily determine the internal essence of the interlocutor. This is successfully used by smart people who use the basics of business etiquette

Elementary rules:

• During working hours, movement should be active, without fuss
• Gait - clear, solid
• The back is even, the chin is slightly raised
• Gaze purposeful, not running
• The handshake confident, fast
• Hug, kisses, patting - prohibited

Video: Business communication. Poses, gestures, gait

Order on the desktop, in the office

According to the desktop, an experienced employer can determine the abilities of the employee.

Telephone etiquette

Telephone etiquette, as well as the dressing code in solid firms, is regulated separately.

In other cases, general norms are applied:

Personal telephone conversations, during the hours of work - prohibited.

Business correspondence on the Internet

The business Internet correspondence is simple in application, in the presence of competent communication skills: correspondence:

A business person appreciates time

The basis of business etiquette is punctuality.

Even possessing all the listed skills of business etiquette, but at the same time constantly late or chatting incessantly on the topic, without respecting other people's time, it is not possible to hope for constant cooperation with giant companies. Such partners in the business world are avoided. They do not cause confidence.

Observe a commercial secret

Privacy is the basis of a successful business of any self -respecting company.

• Therefore, in every successful company, a subscription on non -disclosure of commercial secrets is taken during employment
• The disclosure problem may not be able to solve the problem of disclosure. Nevertheless, the prestige of the company makes it possible to think about the employee, in the event of chatty, about the compliance with his position

At work to work

• It is no secret that most of the working day, many employees conduct in a relaxed state: extraneous conversations, calls, coffee, tea.
• A little time is devoted to the performance of their duties.
• In this situation, any leader identifies that specialist who works as opposed to the rest, devoting all the allotted time to work.

Observe the working hierarchy: subordinate - chief

Supervisor:

• Even attitude towards all employees
• Compliance with a certain distance
• We express claims to subordinates personally, without the presence of unauthorized persons

Subordinate:

• We carry out orders and orders of the head
• In the case of motivated arguments, we express our position

Maintain positive relations with team employees

A healthy situation in the team is the key to prosperity and success of the company.

• With coordinated and friendly work, all energy is aimed at obtaining a general result.
• In case of conflicts, official novels, cold war and other problems of collective attitude, for more than an hour is spent on showdowns, swearing, empty conversations, discussions
• A negative mood helps to reduce performance
• Therefore, first of all, the boss, picking up personnel, should take into account the mentality of the team. Subsequently maintain a healthy environment, observing all the norms of business etiquette
• In the absence of this knowledge, it would be nice to familiarize them with the basics
• In the event of problems, to eliminate, as soon as possible, in all possible ways, in the flesh before the dismissal of constant provocateurs of incidents who have no concepts of business etiquette

Reception of delegations

Reception of delegations is a very subtle process that requires special study. The basics can be viewed by example:

Not knowledge of the rules leads to loss of authority, money, business

Knowledge of business etiquette is not a tribute to tradition.

Compliance with these foundations leads to success, non -compliance, as well as ignorance leads to a negative process.

Almost half of the transactions are not due to non-compliance with the elementary rules of business etiquette. The experienced businessman's business etiquette worked out for years, requires the same attitude to himself. Not compliance with this rule looks like a challenge, an insult. Which leads to a negative conclusion in relation to the opponent. And this is fraught with the loss of money, business and authority.

Each, especially a novice businessman, needs to study the elementary rules of business etiquette to achieve great successful results.

Video: Business clothing or Dress Kod? Business Etiquette