In the review: answers to frequently asked questions regarding the Friends & Family loyalty program from the Lamoda online store.
Content
Important: only registered users can take part in the Friends & Family loyalty program!
What are Lamoda points in the loyalty program?
Lamoda points in the loyalty program are, first of all, the gratitude of the store to its customers.
The number of balls received depends on the amount of the paid purchase, which is why the program is called Friends & Family (friends and family). The more orders you and your loved ones pay from your common account, the more points you will receive for future purchases. In addition, the more points you receive, the higher your status among the customers of the store, which involves obtaining preferences inaccessible to ordinary customers.
How to get and accumulate points for Lamoda?
The following examples will help to understand the system of obtaining and accumulating points:
Example #1
- The number of ordered lots is 6.
- After trying on, you refused to buy one of the lots.
- The amount for payment amounted to 6500 rubles for 5 lots.
- 5 lots \u003d 83% of the total number of lots ordered for fitting.
- You will be charged 600 points (100 points for each paid 1000 rubles).
Example #2
- The number of ordered lots is 6.
- After trying on, you refused 2 lots.
- The amount for payment amounted to 3598 rubles for 4 lots.
- 4 lots \u003d 66% of the total number of lots ordered for fitting.
- You will be charged 150 points (50 points for each paid 1000 rubles).
Example #3
- The number of ordered lots is 6.
- After trying on, you abandoned everything except 1 lot.
- The amount for payment amounted to 2398 rubles per 1 lot.
- 1 lot \u003d 17% of the total number of lots ordered for fitting.
- You will be charged 40 points (20 points for each paid 1000 rubles).
The point of accruing points is as follows:
| Percentage of purchased order | The number of balls for each paid 1000 rubles |
| from 70% to 100% | +100 |
| from 30% to 70% | +50 |
| up to 30% | +20 |
Important: the accrual of the main points occurs within 14 days after payment for the purchase.
There is also a scheme for accruing additional balls:
| Type of purchasing activity | The number of accrued balls |
| Review of the ordered product (on the page with a description of the product) | +10 |
| Subscription for website news | +10 |
| Participation in surveys and survey | +10 |
Important: points are accrued immediately. The total amount of additional points can not exceed 100 points.
Important: you can use points (basic+additional) within 1 year from the date of their accrual.
Discounts for points on Lamoda: Conditions of the Customer Loyal Program
Make joint purchases with family and friends in order to get the appropriate status as quickly as possible and your shopping will become even more fascinating.
| The number of accumulated points | Client status | Preferences |
| 300 | Base | Personal discounts |
| 800 | Bronze | 5% discount |
| 2000 | Silver | 7% discount |
| 3000 | Gold | 10% discount |
| 5000 | Platinum | 15% discount |
| 10000 | Diamond | 20% discount |
In addition, obtaining one of the above statuses allows you to access information about closed sales, promotional codes, etc. The administration of the store reserves the right to make gifts-commercials within the paid orders.
Important: in most cases, status discounts apply to promotional lots.
Point calculator on the Lamoda website
The store administration provides Lamoda buyers Pully calculatorthanks to which you can easily calculate the number of future points.
How to spend points on Lamoda?
Information about the accumulated balls is posted in the personal account of the client, which is created automatically at the end of the registration process. Points can be exchanged for a discount. You can find out additional information by contacting Lamoda consultants by phone.
24-hour support for calls from Moscow: +7 (495) 134-00-40.
Free calls from regions: 8 800 333-14-48
Video: How to place an order on lamoda.ru?
I always buy things for Lamoda.
What kind of nonsense with these points, they hang in your personal account, and how to spend them, there is no information anywhere, only "points affect your discount."