How to place and cancel the order for Lamoda, how to refuse an order? Lamoda: Refusal

Description of the methods and deadlines for returning the goods purchased on the Lamoda website.

Content

If you are a frequent buyer, or vice versa, make an order on the Lamoda website for the first time and suddenly changed your mind to buy this product. then the question arises of how to do this correctly. You will learn about actions to cancel the purchase from this article.

Lamoda can you refuse the goods?

Famous store Lamodait has been working about 5 years. During this period of existence, the online store was able to take a firm position among the leading trading platforms and expanded its own influence on most states.

Within the framework of this store there are more than a thousand trendy and famous companies, plus more than two million different groups of goods. In addition, the Lamoda online store can always boast of its courier delivery service.

How to place an order on the Lamoda website?

You can place an order on the website of the Lamoda store if there is registration, or without it. But after the registration is nevertheless passed, it is much easier to make the following orders.

The order itself is also quite simple. You just need to adhere to a small instruction:

Go to the store website.
Click on the "Entrance" key.
Then register.
In a special questionnaire, enter your data.

Next, select the interested product and order it by clicking on the “Add to the basket” key, and after it on the “place an order” key.

Add the product to the basket and place an order

Read more about the choice of goods, read the instructions on the site of Lamoda.

Have you passed the order on the Lamoda website, and after that you noticed some kind of mistake? Perhaps you changed your mind to purchase the selected product and now want to return it? And this is found.

It happens that the dress is not perfectly sat on the figure, or the resulting coat does not fit the autumn boots. Sometimes it happens that the thing did not fit in size at all. What to do in this case? Is it possible to refuse the goods?

Everything is very simple. Of course, you can cancel the order on the website of the online store of Lamoda. And you can do this at any time. To do this, you should contact the store’s call center according to one of the proposed phones, or at e -mail help.

However, you must know that you will no longer be able to restore the order after cancellation. To restore the order, you will need to put the same product to yourself with the basket, of course, they still sat in the presence of Lamoda in the store.

How to return the order for Lamoda?

As you already understood, you can cancel the order for Lamoda without problems. But how to return the order? There are several simple methods for this:

Return the order using services of the courier. After you try on the product, carefully inspect it, you can (if it doesn’t work) return it, you can even return not all the goods, but only part.
If we take into account the fact that you will not pay for courier delivery, then you will be able to refuse the parcel for free without spending a dime on this.
Return the goods to one of reception points Cities of Moscow.

The client of the Lamoda online store, the one that lives in Moscow and the Moscow Region has the right to return the goods to such addresses:

Moscow:
- metro Barrikadnaya, Maly Konyushkovsky Lane, 2, daily from 10:00 to 22:00;
- metro Borovitskaya, st. Znamenka d. 7, p. 3, daily from 10:00 to 22:00;
- m. Taganskaya, Nikolayamskaya, d. 21/7 p. 3, daily from 10:00 to 22:00. Volgograd:
- st. Prague, 16a Stavropol:
- st. Mira, 276

If you live in Moscow, then you need to have with you:

passport or other document that will confirm your identity
check
invoice for purchased goods
refusal or return

Look more on the site of Lamoda.

You must draw this application according to a special model and print it from the page of the Lamoda online store.
Return the goods using one of post offices Your city. Send the parcel to the address of the Lamoda store.

Attach all the necessary documents for return

Apply the following documents to it: a photocopy of a passport, a check received for the goods, as well as an invoice for the goods and the application is the same as in the feather version of the return.

If for some reason you have lost a check, then you can return the goods only within two weeks after the purchase. Do not forget to indicate this in the application itself.
As you already understood, you can return the goods to the website of the online store after filling out the application. To do this, you need to take such actions:

Find on the website of the Lamoda store at the Return menu item.

In the right corner, the category “how to return”, in which there is a special link. By clicking on this link, find a “return application”.

Having found the application, fill it out: enter the date of placing the order, its number, name and other data that relate directly to the order.
Find all these names on the invoice that accompanied the parcel.
In the application, also indicate the reason because of which you decided to return the goods.

You must know that if there is no such statement in the package, you will not be returned money for the goods.
If you wish instead of the goods sent, to purchase something else, then alas, the store does not provide such a service.
You can return the goods at such terms:

On the stretch 14 days After the goods came to you. But at the same time, the product must have the original appearance.
2 to 4 weeks From the moment you bought. But you can do this if the packaging box, tag, label, and there are also no traces of use are not damaged.

Read more on the Lamoda website, how to fill out a return application manually and online.

Each returned product is checked in the Lamoda store for the presence of a commodity appearance and quality. If traces of use are found on the product, the store may refuse the goods and not return the money for it.

Remember, not all types of goods from the Lamoda store are subject to return. Do not return money for such varieties of products:

For elements of personal hygiene.
For cosmetic preparations, toilet and perfumes.
For goods from textiles.
For underwear, socks, stockings, tights and other stockings.
For drugs, medical devices.
For products that are designed for home use, for example, household appliances.
For jewelry, which are made of precious and semiprecious metals.
For goods and domestic goods, which have the timing of the guarantee.
Read more on the site of Lamoda.

If you deliberately made a purchase in the Lamoda online store, then such situations will never happen to you. If you are still mistaken, do not be upset. Contact the store operators for advice. Believe me, any question can be resolved.

We remind:

Round -the -clock support of a specialist for residents of Moscow +7(495)134-00-40 and
For free calls from the regions - phone 8-800-333-14-48.

Be careful with shopping!