Turning off water: what to do, where to call if there is no hot or cold water in the house, apartment?

When you come home tired, dreaming of taking a shower and just relaxing, there is no more disappointment, when only hissing is heard from the tap instead of water. When the water stops leaking from the tap in the midst of washing dishes or taking the same shower - this is not just a disappointment, but a problem. How to solve it?

Content

Under the legislation, the tenant has the right to uninterrupted supply of water to his house or apartment. But what to do if the liquid does not flow from the tap

For what reasons can the water turn off?

Cold water can be disconnected for no more than 8 hours a month, and at a time-not more than 4 (in the case of an accident of water supply networks).
The same norms are valid for hot water, only in cases of emergency situations can its supply can be stopped for a day.
In summer, hot water can be disconnected for preventive and repair work for no more than two weeks.

In case of emergency situations in the water supply system.
When carrying out repairs in planned mode.
In the case of fires, when there is a need to extinguish the focus of sunbathing.
If prohibited or hazardous substances are included in the system: acid, alkali, combustible or radioactive materials.
Availability of debt on payment of the service.

Should the consumer warn about the disconnection of water?

Yes, be sure. Disconnecting a separate subscriber of hot water It can be carried out if its debt exceeded six months - then the debt restructuring agreement should be drawn up and strictly perform it.
If obligations are not fulfilled, utilities overlap or brew pipes in the apartment. If the owner does not allow representatives of the housing office in the premises, the plug is placed in the basement, and the debtor will have to pay for both the installation and removal of this plug.

As for cold water, it is forbidden to disconnect it for non -payment, which is provided for by a decree of the Government of the Russian Federation, since in this case the apartment cannot be considered suitable for living.

In case of gust from water the entire riser of a multi -storey building is turned off - This applies to emergency situations, and in such cases, the disconnection is made without warning, as well as with the existence of a threat of normal operation of the water supply system of the whole house.
In all other cases, a warning about the planned shutdown is carried out in a month.

Where to go if the water was turned off without warning?

There are several instances where you can go to sudden disconnection of waterthat you were not warned about. These are the executive authorities of your area, the management of housing and communal services, Rospotrebnadzor, as well as the housing inspection. By the way, you can also file a similar complaint with the local department of the prosecutor's office.
In addition, there are hot lines and emergency dispatch services, which can also be contacted. But it is more difficult to do it because of their eternal overload.

As a rule, hot water is often turned off in the summer. The disconnection of water is caused by the following reasons:

Planned repair work began
Repair and reconstruction of the sewage system is carried out
Conducting preventive work
The need for installation or replacement of individual nodes

These are the reasons that all residents should be informed about in advance, and the time of absence of hot water should not exceed two weeks. If the reason for the disconnection of hot water is the presence of a debt for its payment, then the subscriber who made the debt should be informed about this.

Water disappeared without warning? First of all, you need to call the housing office or management company. If it is impossible to get through or if you have not been given an intelligible answer, try to contact emergency dispatch servicewhose phones are often indicated on the entrances or in the corridor of the entrance on the board of ads.
If there you could not tell you about the reason and terms for the resumption of the supply, contact the phones of the housing inspection or water utility.
The complaint, if the water is disabled unlawfully and did not appear in the promised time, should be submitted in this order - first managing office. In the absence of a result, your path to Rospotrebnadzor and to the local authorities, where profile commissions involved in public utilities work.
If disconnected water Only in your apartment, it means that you have accumulated significant debt, without paying in time and in full the bill for water supply. But still you were obliged to warn you at least a month before you turn off the system. You need to contact in such situations only to your Housing Office (management company), and even then not with claims, but in order to pay off the debt or draw up a schedule for its payment.
There was no cold water in each of the apartments, and at the same time no one warned the tenants that repairs were planned or prevention would be carried out - to start finding out the reason for the disconnection water It is also necessary, having contacted the management company or the dispatch service. If the question remains open, you should call or prepare a written appeal to the local administration, zhilin Inspection, Gorvodokanal, Rospotrebnadzor.

Of course, it is good to have the numbers of all utilities in advance in advance, because the “dry” cranes in the apartment is, unfortunately, not rare, and you may have to call repeatedly. But if the situation found you by surprise, take any A receipt for payment of utilities, it usually indicates the contacts of the necessary services.
In addition, if Disconnected water, you can find out the necessary phones on the Internet, on the sites of the respective enterprises and organizations. Also, such information is often posted in the entrances or at the entrance doors to the house.

Who is responsible for illegal disconnecting of water?

First of all for Disconnecting water Your management company is responsible. If, as the reason for the shutdown, she calls the presence of debt on the entrance, and you regularly pay for water, then you do not have the right to turn off, even if the rest of the residents owed the whole house.
The same applies to cooperative houses.

They did not include water on time: where to go?

Where to go if the water was not turned on? The correct step will be to draw up a complaint and the requirement from the management company is not just a recalculation for the time when the service was not provided, but to everything else penalties With regard to the guilty of illegal shutdown for poor -quality maintenance.

If you filed a complaint, and the water did not appear within three days, you can contact several instances, from the housing committees and the district authorities to Rospotrebnadzor and the court. The appeal may be collective, in this case it should be signed by all residents whose surnames are indicated in it.

You can also leave your appeal about disconnecting water On the corresponding site of a particular instance. And remember that by law no organization is considering anonymouses.

How is recalculation made during the absence of water?

At illegal disconnection of water The resumption of its submission should be made no more than three days, and the water fee should be recalculated for all the time of its absence.

According to the law, the amount of payment for water becomes less than the norm by 0.15% for each hour of its absence, while the same recalculation should be made for drainage services. The same management company (or ZhEK) should recalculate.

If these organizations refuse to recalculate the amount of payment, you can contact the same authorities that are listed above.

Disconnected water: what to do?

Water shutdown is legal or notBut still you need to wash yourself, and cook soup, and drink tea. Where to get water for this?
If you live near the private sector, it is possible that you should go to this area, because it is possible that not all water columns on the streets are dismantled. Perhaps some of them are working in working condition, and you can dial a couple of buckets of water, moreover, for free.
For drinking and cooking, you can use bottled water.
If only hot water is disconnected, then you can wash, heating cold with large pots on a gas stove or using boiling water. There are public baths whose prices are quite affordable, gyms, fitness centers, pools in which there are showers.

In extreme cases, ask for a visit to friends or relatives who have not disconnected hot water.
And the most prudent is to install in your apartment boiler. Then you will not depend on the planned and emergency shutdowns of hot water.