Lamoda - the size did not fit: how to change? What to do if the wrong size was sent to Lamoda, how to exchange?

What to do if you have received a product of the wrong size that you ordered? How to understand all the nuances of returning goods? You will find courage to this question in this article.

Content

When ordering clothing in any online store, including Lamoda, there is always a risk that you may not like the product or not fit in certain parameters: the thing may be too short or vice versa long, it can slowly emphasize the shortcomings of the figure or hide the advantages It may turn out that the size specified by the seller will differ from the size that you are used to considering the “standard” for yourself.

To learn about how to choose the right size, place the first order and track the parcel on the way - Read this articlewritten by the authors of our site. You can also ask all the questions that arise in Lamoda client support center.

For ease of communication, there are free contact phones:

For residents of Moscow: +7 (495) 134-00-40
For regions: 8 800 333-14-48

Clothing, not fit in size, may look very ridiculous

Lamoda - the size did not fit, how to change?

Before ordering any thing on the Lamoda website, make sure that you have chosen the size correctly. To do this, go to page with all the size of clothing and shoes, open the section you are interested in and check out the information indicated there.

If it still happened that you paid for the order, but the size did not suit you, you can easily get the return of the goods. To do this, follow the instructions below:

Find a product that did not suit you in size on the Lamoda website, select it.
Fill in a manually application for the return of the goods. About how to correctly fill out such a statement can be read here.
Print the completed application yourself, put your signature on it.
Collect the parcel consisting of: the application filled and signed by you, the goods that you would like to return, the payment check.
Send the package in one of the following in the article.

The shipping of goods when returning is paid by the manufacturer — the shipping of goods when returning is paid by the manufacturer

Important! You can return the goods only within 14 calendar days from the date of receipt of the purchase. Products ordered before May 10, 2016 can be returned within 365 days from the date of receipt.

Conditions under which the goods can be returned:

the goods came in improper quality (factory marriage);
the goods came an inconsistent size or the size specified in the order did not fit the buyer;
14 calendar days have not yet passed since the receipt of the goods;
the packaging, check (not necessarily, but preferably) were saved, the goods were not in operation, the tags are also preserved;

Note! Money for the goods will be returned to you within 10 days from the moment the goods entered the warehouse of Lamoda.

The application for the return of the goods must be applied in the package

To send the goods to the warehouse of Lamod, you can do the following:

take advantage of the services of Russian Post;
take the parcel to the item of the issuance of Lamod goods;
take the parcel to the point of delivery of goods pick-up.ru;
use PickPoint postmates;

Below are instructions that belong to each of the above points.

How to return the goods to the warehouse of Lamoda, part 1

To return the goods at the Pick-UP issue point, use search for addresses of offices in your city. This method can only be used if the goods were delivered by this service.

You can find postmates in your city by link. If your city does not have a postmate, use the services of Russian Post or the issues of issuing Lamod or Pick-UP.

What to do if the wrong size was sent to Lamoda?

If the manufacturer made an error and sent you the wrong size that you ordered, you can safely change the goods. In the event that you ordered delivery with fitting, a return application can be filled out on the day of delivery from the courier. Otherwise, you have 14 calendar days to fill out the application and send the parcel back to the warehouse. The manufacturer is obliged to change the goods to the goods suitable for you in size. The forwarding will be free for you.

Instructions on how to send the parcel we described earlier in the article.

Important! The Lamoda online store is focused on customers, so its experts will be happy to answer any of your questions. The wishes of customers are also taken into account regarding the duration of delivery, placing an order and other important points. Therefore, we recommend that you immediately contact unpleasant situations in Lamoda client support service.