Where to complain about housing and communal services: authorities. How to file a complaint about housing and communal services?

Periodically, residents of houses have problems with housing and communal services. If this happened with you, then you probably do not know where to go complain. Our article will answer this question.

Content

The problem of housing and communal services is very common, for example, poor heating, incorrect calculation of amounts for payment and so on. In any case, when injustice happens, the resident has the question - where to complain about housing and communal services? In fact, there are a lot of places and you need to know where specifically.

Where to apply to the housing and communal services?

The complaint is called an appeal to the supervisory authority, and any. It can also be called a petition, a statement or not at all called at all, this can also be. Each resident has the right to complain about the work of utilities and for this you need to have good reasons. All possible situations cannot be counted, because the condition of the houses is often so deplorable that you don’t even need to look for a reason, everything is so visible.

If you think about it, it is enough to have any suitable reason for a complaint. In addition, state structures are prohibited from pursuing citizens for this. For example, the instructions for the prosecutor’s office indicate that the appeal should not be far -fetched, distort reality and so on. That is, if you decide to contact the relevant authorities, then you should not invent anything and it is desirable that you can prove your case. If you do this thoughtlessly, then consideration may well refuse.

Housing company complaint to the management company

This is the very first instance where you should go. For this, an application is submitted with a detailed description of the situation. As a rule, everything remains at this stage and further the problem is not solved.

In the best case, you will receive a written response with an unsubscription and a link to different acts, instructions and so on. As you know, in most cases, problems are not solved. It doesn’t matter why it happened, but you have to do something further and not leave everything as it is.

It is necessary to contact this instance, because higher instances will definitely have questions about the fact that you did not address and why you decided to go to them right away. And so you will have official paper and confirmation of inaction.

The appeal is very simple, it is enough to know the basic rules for writing applications. The content must be present:

Name of company
Position and name of the head
Your name
Your address for answer
The essence of the appeal
the date
A live signature of the applicant

FAS complaint to housing and communal services

The Federal Antimonopoly Service is responsible for natural monopolies, and therefore it is better to apply for tariffs installed by the management company there.

For this service, contacting the Criminal Code is not necessary at all, because the service is considering complaints about the actions or inaction of different bodies.

You can find a branch of management in your city on the official website in the Territorial Body tab - https://fas.gov.ru/. There you need to choose your region on the tab "Write to OFAS" You can send a complaint.

Complaint to the housing inspectorate at the housing and communal services

If you decide to complain about a different reason, then you don’t have to go to the FAS. Now you need to begin to actively involve different organs that can affect the work of the management company.

The first instance after the Criminal Code will be the housing inspectorate. Her duties:

Suppression of violations of housing legislation
Control over the use and preservation of housing
Control of utility services
Checking the validity of the standards
Conducting inspections of the Criminal Code
Elimination of violations and so on

You can direct complaints in different ways:

By mail
Personally
In electronic form on the website of its regional inspection

You can use the site of the housing inspection of your city. The appeal is considered within 30 days. If the complaint is not suitable for consideration by the service, then it will automatically send it to the right place for 7 days, and you will be personally notified about this.

Be sure to indicate all the basic data in the complaint and write only on the case. In addition, there should be no obscene vocabulary, and the document itself is signed and the date is set. Otherwise, no one will answer the complaint to you.

Complaint to Rospotrebnadzor at the housing and communal services

You can also file a complaint with Rospotrebnadzor, but provided that you have evidence of rightness. That is, you must attach the response of the Criminal Code, as well as draw up a complaint and describe that measures have not been taken, or the answer does not satisfy you. Or maybe you have not received an answer, but only a postal notification about receiving a letter from the Criminal Code.

After receiving an answer from the Criminal Code, it is best to study the legislation or contact a lawyer who will help to draw up a competent complaint and send it to Rospotrebnadzor. This will allow the most effective work so as not to get a simple unsubscription.

Complaint to the prosecutor's office at housing and communal services

Many try not to contact the prosecutor’s office, but in fact it is not at all scary. And the procedure is not complicated at all, but not always effective, because issues are not always within the competence of this body.

Although, if the prosecutor’s office is still competent, then it will work even better than everyone else, but just do not contact it immediately, but only after passing all the other instances.