Each buyer has the right to refuse an order made in the online store. M. Video cares about his buyers and appreciates them, offering convenient purchase and return services.
Content
M. Video - a huge trading network for the sale of equipment, electronics, cameras, telephony. Hundreds of thousands of people make purchases in stores in this network and the same number of buyers purchase everything they need in the online store.
- It often happens that you made an order for the goods, but then you realized that you made it mistaken, because there are different situations.
- Immediately the question arises, how to refuse an order and in general, is it possible to do this in this retail network?
- First calm down and do not panic, because no one will force you to buy what you do not want. The law provides for the protection of customer rights. Read the article and you will find answers to questions.
Is it possible to cancel the online order in the online store M. Video?
In many stores, it is difficult to cancel the order. Therefore, people come to terms with their problem, wait for delivery, and then make a return according to the law.
Is it possible to cancel the online order in the online store M. Video? This trading network appreciates its customers, and allows you to do the cancellation at any time. It doesn’t matter if your product will be in the process of configuration or already on the way, you have every right to abandon it without explanation.
How to abandon the Internet order in M. Video?
Go to the online store M. Video. Then enter your personal account, enter an e-mail and password. Now read the instructions on how to abandon the Internet order in M. Video, and follow its stages:
- In your personal account, in the "Orders" section, find your order, which you want to cancel. Copy the number assigned automatically.
- Then call the company managers on a free line: 8-495-777-777-5 - Moscow, 8-800-200-777-5 - The rest of the regions of Russia. You can leave a request with the cancellation of the order to the email address of the retail network: 24@mvideo.ru.
- If you write to the network mail, you need to fill out the lines of the message with your data and the order number.
Important: if the order is already formed and sent to the store, call the phone numbers indicated above and refuse delivery. If the package is in the mail, write a statement at the contact address of the refusal of the parcel. You can also not pick up the parcel, and after 30 days it will return to the addressee.
In addition, if the goods have already been delivered, you can also refuse it within 30 days from the date of receipt. The product will deliver you a courier and you want to refuse it? You have every right, but you will have to pay for the cost of delivery. In M. Video, the program “Exchange without problems” operates. Even if you did not have time to abandon the order, and it is delivered to your home, you can easily return it to any network store for a month.
Video: Exchange - no problem! M Video. one
